The Task: T-Mobile was looking to disrupt more than just an industry, it was looking to change/simplify/improve everything about how its customers use, manage and pay for it services.
I was brought on to help transform everything about how T-Mobile interacts with its customers on the web and how these customers buy and pay for good and services. Behind these designs were a number of massive backend overhauls and the scope of the project encompassed nearly every single touchpoint that a customer could experience. We started with a story mapping process and generated numerous user stories to gain perspective on the requirements for each experience and fully understand the tasks end-users, support reps, and retail reps needed to accomplish. Working closely with product owners, SMEs, and stakeholders, I translated these storymaps into high fidelity wireframes in Axure and passed off to development teams to build out the functionality in a production test environment.